Privacy Policy

Effective date: October 5, 2026

Purple Pearl Med Spa ("Purple Pearl," "we," "us," or "our") operates the website at www.purplepearlskin.com. Your privacy matters to us, and we want you to feel as comfortable here as you do in our spa.

This Privacy Policy explains what information we collect when you visit our website, chat with us, join our email list, book an appointment, make a purchase, or receive text messages from us. It also explains how we use that information, who we share it with, and the choices you have.

By using our website, our website chat, our email list, or our text messages, you agree to the practices described in this policy. Please also read our Terms of Service at www.purplepearlskin.com/terms-of-service.

If you have questions at any time, we are happy to help. Our contact information is at the bottom of this page.

Information We Collect

Information you give us

When you fill out a form, request a consultation, book an appointment, chat with us on our website, join our email list, opt in to text messages, buy a gift card or product, call us, or email us, you may share:

Your first and last name
Your email address
Your phone number, including your mobile number
Your mailing address
The services or treatments you are interested in
The content of your messages and any details you choose to include
Billing and payment information, when you make a purchase or book online

Please do not send medical information through our website

Our website forms, website chat, email, and text messages are meant for general questions and scheduling. Please do not use them to share your medical history, medications, health conditions, or other private health details. We will gather that information securely during your consultation.

Website chat

Our website may offer a chat feature run by a third-party chat platform. If you use it, we collect whatever you enter, such as your name, phone number, email address, and the details of your question. Chat conversations are recorded and stored, and our team may review them so we can follow up and improve our service.

Some chat responses may be generated automatically, including by artificial intelligence. These responses are for general information only. They are not medical advice and do not replace a consultation with our team. Please do not enter medical or other sensitive information in the chat. We will only send you text messages if you agree to receive them.

Email list

When you join our email list, we collect your email address and any other information you choose to give us, such as your name. We use it to send you news, education, specials, and updates from Purple Pearl. You can unsubscribe at any time.

Information collected automatically

Like most websites, ours collects some technical information automatically when you visit, through server logs, cookies, pixels, and similar tools. This may include:

Your IP address and general location based on it (such as city or region)
Your browser type, operating system, and device type
The pages you view, the time and date of your visit, and how long you stay
The website that referred you to us

Cookies and similar technologies

Cookies are small files stored on your device. We and our service providers use cookies, pixels, and similar technologies to make our website work properly, remember your preferences, understand how visitors use our site, measure our advertising, power our website chat, and support visitor identification (described below). Our website platform, Squarespace, uses cookies for basic site functions and visitor analytics. Analytics, advertising, chat, and visitor identification providers may also set their own cookies.

You can set your browser to block or delete cookies. Some parts of the website may not work as smoothly if you do.

Website visitor identification

We may use a third-party service that uses cookies and pixels to recognize visits to our website. In some cases, the provider may match a visit with information it already holds, such as a name, email address, postal address, or business name. We use this information to understand interest in our services and, where permitted by law, to follow up.

We do not use visitor identification information to send you text messages. We only text people who have given us their mobile number and agreed to receive texts.

You can limit visitor identification by blocking or deleting cookies in your browser. To ask us to delete any information we received about you this way, contact us using the details at the bottom of this page.

How We Use Your Information

We use the information we collect to:

Respond to your questions, chat messages, and consultation requests
Schedule, confirm, and remind you about appointments
Provide the services and treatments you choose
Process gift card, product, and membership purchases
Send appointment confirmations, reminders, and updates
Send our emails and, if you have agreed, specials, event news, and promotions
Ask for your feedback or a review after a visit
Follow up with website visitors, where permitted by law
Operate, protect, and improve our website, including keeping spam off our forms
Measure how well our advertising works
Keep records and meet our legal obligations

We do not sell your personal information.

Text Messages and Mobile Information

Consent. We only send text messages to people who have given us their mobile number and agreed to receive texts, for example by checking the optional text message box on one of our forms, agreeing in our website chat, or telling us in person or by phone. Agreeing to receive texts is optional and is not a condition of any purchase or service.

Types of messages. Our texts may include appointment confirmations and reminders, replies to your questions, and, if you have agreed to them, specials, event announcements, and other promotional messages.

Message frequency varies. Message and data rates may apply.

Opting out and getting help. You can opt out at any time by replying STOP to any text message. You will receive one message confirming that you have been unsubscribed. For help, reply HELP or call us at (812) 590-3297.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For full details about our text messaging program, please see our Terms of Service at www.purplepearlskin.com/terms-of-service.

Email Communications

We send two kinds of email. Service emails relate to your appointments, purchases, or questions. Marketing emails share news, education, specials, and events with people who have joined our list.

Our marketing emails may use standard tools that tell us whether an email was opened and which links were clicked. This helps us send content you actually want to read.

You can unsubscribe from marketing emails at any time by using the link at the bottom of any marketing email or by emailing info@purplepearlskin.com. We will still send service emails related to your appointments or purchases.

How We Share Your Information

We share information only as needed to run our business and care for our patients:

Service providers. We work with trusted companies that help us operate, and we share information only as needed for them to do that work. These include Squarespace, which hosts our website and processes form submissions; Zenoti, our online booking and gift card platform; Brilliant Connections (Allergan Aesthetics), which operates our online SkinMedica store; Google reCAPTCHA, which helps protect our forms from spam; and providers of website chat, visitor identification, email and text messaging, analytics, advertising, and payment processing.
Legal and safety reasons. We may share information when required by law, to respond to a valid legal request, or to protect the rights, property, and safety of our patients, our team, our business, or others.
Business transfers. If our business is sold, merged, or reorganized, information may be transferred as part of that transaction.

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

Your Patient Health Information

Information related to your care, such as your medical history, treatment records, and consultation notes, is handled separately from this website policy. It is protected under our Notice of Privacy Practices, which you will receive when you become a patient. You may request a copy at any time.

Your Choices

Text messages. Reply STOP to any text to opt out. Reply HELP for help, or call (812) 590-3297.
Email. Use the unsubscribe link in any marketing email, or email info@purplepearlskin.com.
Cookies and visitor identification. Use your browser settings to block or delete cookies.
Interest-based advertising. You can learn more and opt out of interest-based ads from many companies at optout.aboutads.info.
Access, correction, and deletion. You may ask what personal information we have about you, ask us to correct or update it, or ask us to delete it, unless we are required to keep it for legal or medical record purposes.

Depending on where you live, state law may give you additional rights regarding your personal information. To make a request, email info@purplepearlskin.com or call (812) 590-3297.

Data Retention

We keep personal information for as long as we need it for the purposes described in this policy, including providing services, keeping business records, and meeting our legal and medical record obligations. We keep records of text message opt-ins and opt-outs for as long as needed to document consent.

How We Protect Your Information

We use commercially reasonable administrative, technical, and physical safeguards to protect the information you share with us. Our website uses secure encryption (SSL) to protect information sent through it. No website or online system is completely secure, so we cannot guarantee absolute security, but we take your privacy seriously and work to keep your information safe.

Links to Other Websites

Our website links to other websites, including our online booking system, our online skincare store, and our social media pages. Their own privacy policies apply when you visit them. We encourage you to review those policies, since we do not control how other sites collect or use information.

Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children through it. If you believe a child has shared information with us through our website, please contact us and we will delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date at the top.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please reach out. We are always happy to help.

Purple Pearl Med Spa

202 Pearl St New Albany, IN 47150

Phone: (812) 590-3297

Email: info@purplepearlskin.com